By Greg LaVigne
I have a few final perspectives to share related to Desktop
Transformation business case development.
Previously, I discussed the merits of performing a detailed use case
analysis as well as application rationalization exercises early on so the
findings and recommendations can be used as a part of the business case
development. I then outlined using an investment perspective as opposed to
simply a cost savings approach. Here are a few more ideas for you to consider:
- Be broad in your thinking and discussion.
Desktop Transformation can include many different pieces and parts. In putting
together the business case understand which components will comprise your
overall implementation at the end of the day, so that they ALL can be included
in the discussion up front.
- Be sure to use the “program” umbrella
perspective as opposed to a single “project”. The reality is with all the
moving parts and components, you’ll be dealing with many different projects,
each with their own “waves” or phases of implementation.
- Often times, I hear about organizations that
focus on gaining budgetary approval for a traditional VDI POC implementation project
or a separate thin client adoption initiative. Then perhaps pursue a third
business case approval for an application virtualization implementation for the
existing managed PC fleet. A true Desktop Transformation vision includes the integration
of many of these technology options. In providing the flexibility your end
users want and will get once they migrate to your solution, they’ll continue to
ask for more. This will result in additional hybrid technology scenarios down
the road. You’ll want to understand (to the degree possible) what some of those
will be and which ones you may allow or facilitate. While I understand the need
to keep scope narrow for the idea of keeping a potential expenditure number
more palatable, the reality is you’re not representing the entire vision.
- This becomes important as some of the components
are not an easy sell by themselves. Take User Profile Virtualization or
management solutions. These solutions can all be very costly to acquire and
implement. Often times, this cost gets chopped off because lower cost (dare I
suggest “free”), targeted solutions can be used. Such an example of this is
Citrix Profile Manager. It’s hard to compete with “included as free” and it
works for a XenApp implementation quite well. However, when you start moving
beyond XenApp into VDI, or App Virtualization and/or the remaining physical PC
space, the limitations of that solution become obvious. This means an
investment in a more robust tool.
At the end of the day, these pieces are the ones that will
provide the flexibility your users will demand in the bold new world. But, they
can also add significant cost and can be tough to gain budgetary approval for
on their own. When you lay your end of day vision out, you’ll want to discuss
these uses cases to show the need and the value up front so that the investment
rationale becomes clear….and ultimately you gain alignment to your vision and
approval for your requested Desktop Transformation program budget.
Next time, I’ll get into some of the planning
aspects for laying out your Desktop Transformation journey. In the meantime, do these business case
perspectives resonate with you? What technology components did you find to be
the toughest “sell”? What approaches worked for you and what didn’t?