12 Key Inventory and Asset Performance Metrics

In the course of developing a software license compliance reporting program, the objective of optimization will uncover the need to review and measure data quality. The attributes that impact a license position are typically not controlled by a Service Management program or Security initiatives. They are attributes that are specific to software license metrics. The mitigation of gaps uncovered usually involve systemic changes to service management processes. Knowing and therefore measuring these attributes allows the required time, effort and funding to improve the quality of the data that will enable the optimization of a license position.

Here are 12 key inventory and asset performance metrics to consider during the implementation of your a Software Asset Management solution. Getting these 12 metrics right takes you to the state where you can begin to “trust the data.”

 MetricAction
1Assets “active” without inventoryReview service management processes to reduce the time between when assets are created and updated with the time inventory is started and stopped. Also review the procedures that update the asset attributes for all asset categories and that license impacting data is filled in and accurate
2Assets “inactive” with inventory
3Assets without enterprise groups (reporting)
4Assets without lifecycle status (“In use” versus “Retired”)
5Assets without roles (environments)
6Inventory without assets
7Inventory older than say 60 days consuming a license
8Inventory missing IP address, domain, operating system, CPU, or a MAC addressReview inventory for accuracy, completeness and saturation.
9Serial numbers that are bad (blank, duplicate, blacklisted)
10Inventory of user-based applications with no user or inactive user
11Virtual machines with no host information
12Software installation evidence without an ApplicationEstablish procedures to review inventory after ARL updates, adapter updates and platform updates for new or expanded product counts

It is important to consider what metrics are important right from the start, which will establish a baseline and determine revised processes to mitigate each gap. The SLO Practice Guide found at Flexera’s Learning Center (login required) suggests the implementation steps related to metrics as follows:

StageKPI Actions
0: Pre-engagementKPI selection. Are the dozen selected enough?
1: Initial InsightManually collect the data. Establish the KPI baseline. Determine a hosting platform for the metrics. Determine the routing of tickets to mitigate each data quality incident.
2: Initial PositionBegin collecting the KPI data via scheduled scripts and posting to the dashboard. Begin the KPI gap analysis and ticket creation.
3: Refined PositionAutomatically create tickets for incidents related to gaps in the KPIs.

Want to learn more about metrics? Be sure to read Chris Grinton’s blog “Track these software asset management program metrics for success.


Be sure to watch our webinar “Data – Fuel for the Enterprise” to learn about the importance of data to Software Asset Management. You will learn how:

  • To get data out of the organizational silos and into the hands of the groups that need it
  • Accurate, immediate and actionable data aligns organizations and fuel enterprise decisions for years to come.

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